幾天前我聽到將會回訪低調高手時，我錯覺要去拜訪一位低調的高手，我心裡說了一句：「要領教一下你低調經營，究竟可以有幾高？」後來才知道這是食肆的名字，「低調高手大街小食」（英文名是Master Low-Key Food Shop)立刻讚嘆一句：「名真是改得好，有創意！」今天下午與阿傑結伴同行去回訪已採用iCHEF點餐系統幾個月的店家及與其中一負責人交談，就完全明白他們真是名乎其實！A few days ago, when I heard we would revisit “Master Low-key,” I mistakenly thought we were visiting a low-profile master of some sort. I jokingly thought to myself, “Let’s see just how ‘mastery’ this ‘low-profile’ enterprise can go!” It was only later that I realized it was a restaurant named “Master Low-key Food Shop” (in Chinese: 低調高手大街小食). I couldn’t help but praise the creativity of the name — it’s brilliant! This afternoon, I joined Jie on a revisit to this store, which has been using the iCHEF ordering system for several months. After speaking with one of the owners, I truly understood how the name perfectly captures the essence of their operation.
這店位於筲箕灣東大街76A號地下B3號舖，港鐵站出口就是一條行人小路，容納了幾間外賣店，「低調」就是其中一間。我們按時抵達現場，阿傑約好了見面的負責人- 陳先生已在店內，他說本來我們約了的林小姐，因為有事外出了，他就代表林小姐與我們會面，並友善地叫我們稱呼他做Michael。阿傑印象中幾個月前來安裝時曾與他見過面，立刻跟進他過去幾個月用系統方面遇到的問題。Michael坦白的表白希望貼紙上字體想加大及收據上想加入公司商標，我知道這都是我們曾出過力為他解決而有難度的議題，仍答應了他會舊事重提看是否有新希望。他原本對類似Global Payments的過咔機有興趣，之前曾想過安裝，但由於申請手續太繁複就放棄了，不知道現在再探討申請會不會太遲，我說會儘量協助他。The shop is located at Shop B3, G/F, 76A Shau Kei Wan Main Street East. Right outside the MTR station, there’s a small pedestrian lane lined with a few takeaway shops, and “Master Low-key” is one of them. We arrived on time, and the person Jie had arranged to meet, Mr. Chan, was already in the store. He explained that Ms. Lam, who was originally scheduled to meet us, was unavailable due to other commitments, so he was meeting us on her behalf. He also kindly asked us to call him “Michael.” Jie recalled meeting him a few months ago during the system installation and immediately began discussing any issues they’d encountered with the system in the past few months. Michael candidly shared that he hoped to enlarge the font on the stickers and add their company’s logo to the receipts. I knew these were challenging issues we had worked on before, but I promised to revisit them to see if there was any new hope for a solution. Previously, Michael had been interested in a payment device like those from Global Payments but had abandoned the idea due to the complicated application process. He wondered if it was too late to reprocess the application now, and I assured him we’d do our best to assist.
我在店前站著與Michael談話，一直觀察在旁排隊購物的客人，真是絡繹不絕，見員工一直未停過手，買的都是不同口味的雞蛋仔或格仔餅，領悟到他們的餐單就只有這些小食，足以維持他們的可觀生意，Michael說目前我們見到的人流不算什麼，忙起來時是大排長龍！我趁著這不算忙的環境立刻向員工點了一份雞蛋仔及一份黃金格仔餅（開二）同阿傑一齊試食，真是喜出望外，雞蛋仔外脆內軟，溫度與甜度都剛好，黃金格仔餅皮脆，與夾在內的鹹蛋黃亦非常匹配，帶出香滑的蛋黃味，簡直是意外的驚喜！低調而簡單的餐單，配上高手的烹飪技巧、品質監控及營運管理，店的定名真是名乎其實，值得有這麼優秀的業績！While standing in front of the shop talking to Michael, I watched the long queue of customers buying snacks. The staff were constantly busy serving customers, who were all purchasing different flavors of egg puffs or waffles. I realized that their simple menu, offering just these snacks, was enough to generate impressive business volume. Michael mentioned that the current crowd wasn’t even their peak — during busy times, the line extends far longer! Taking advantage of the relatively calm moment, I immediately ordered an egg buff and a golden waffle (cut in half) to share with Jie. To my delight, the egg buff was perfectly crispy on the outside, soft on the inside, with just the right warmth and sweetness. The golden waffle, with its crispy crust and salted egg yolk filling, was a match made in heaven — the rich, smooth flavor of the egg yolk was a pleasant surprise! Their simple yet refined menu, combined with their culinary expertise, quality control, and operational management, truly reflects the essence of their name. They fully deserve such excellent business results!
談到他的發展計劃，才知道這間已經是他們同一食肆的第三間分店，他們公司辦事處在柴灣，其他的一間分店在銅鑼灣中央圖書館附近，另一間在寶琳新都城中心二期UNY生活創庫內。這兩店開業時他們仍未知道有iCHEF系統，所以選用了其他品牌，筲箕灣店用了我們幾個月後感覺很穩定，總算是對我們的正面評語吧。When discussing their development plans, I learned that this was already the third branch of their restaurant chain. Their company office is in Chai Wan, with one branch located near the Central Library in Causeway Bay and another in Metro City Plaza Phase 2 in Po Lam, within the UNY Lifestyle Creators Hub. When the other two branches opened, they hadn’t yet discovered the iCHEF system and had opted for other brands instead. However, after using iCHEF for several months at the Shau Kei Wan branch, they found it very stable, which was nice to hear as positive feedback for our system.
臨行時我承諾了會繼續幫他們跟進對系統的要求。就這樣結束了一個非常有意義的回訪。Before leaving, I promised to keep following up on their system requests. And with that, we concluded a very meaningful revisit!
